Shipping & Returns

Click and Collect:-

When ready, your order may be collected from our store in Portland, NSW during store hours or Blackheath (by arrangement) at no extra charge. Please select "Click and Collect" as your shipping method during checkout and we will notify you by email when your order is ready to collect.

Delivery Within Australia:-

Please Note that calculated delivery charges are an estimate based upon the number and size of items purchased. Prices include packaging, handling and GST. In exceptional circumstances e.g. interstate freight of bulky or heavy items we may quote the actual cost of freight before proceeding with your order.

P.O. Boxes:-

Smaller, ex-stock items can be sent to your P.O. Box however some larger and ex-warehouse items may only be sent by courier to a street address. Please include your street address even if your preferred delivery address is a P.O. Box.

Overseas Delivery:-

At present we do not ship outside of Australia.

Returns:-

Please Note that we do not offer a refund if you simply change your mind about a purchase.

Warranty:-

All products sold by us are covered by applicable statutory warranties. Some products also have longer manufacturers warranties if advertised as such. Items may be returned along with a copy of your record of purchase to our store or by post for evaluation and repair, replacement or refund as applicable. Some items may also be returned directly to the manufacturer for warranty claims, please contact us in the first instance for assistance with any items purchased from us.

Exceptions:-

Note: physical damage, wear and tear, lack of routine maintenance, ingress of dirt or liquid, lightning strike, power surge or virus attack etc. are not considered defects of manufacture and generally not covered by warranty. We are not liable for warranty claims on items purchased elsewhere, please refer any such issues to the supplier in question.

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